the b&o play audio control is uninstalled from the system

[nishant2]

i downloaded a software called as driver hunt it told me that a realtek high definition audio driver update is there i agreed to install it but halfway i stopped it as it didnt felt right to install it but after that the b&o play software is not there in the hidden icon or in the system and even the sound is not coming as usual

[DavidPK]

Hi,

Download and reinstall the Realtek HD Audio software package on the following link - this should also reinstall the B&o gui.

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

When the reinstallation has completed, restart the notebook.

Regards,

DP-K

[nishant2]

ok i will try it

[nishant2]

the b&o gui is opening but it is not showing up in the hidden icon and sometimes it says that it is removed from the laptop

[DavidPK]

Hi,

Right click an empty area of the Taskbar and select 'Taskbar settings'.

In the following window, scroll down and click the option 'Select which icons appear on the Taskbar'.

In the next window, make sure that the entry 'Realtek HD Audio Manager' is turned on.

Regards,

DP-K

[nishant2]

But still it is not showing in the hidden icons I had ticked the realtek hd audio manager and it is not feeling how it was before

[DavidPK]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[nishant2]

Ok I will try this

[nishant2]

I did the same as you had told but the same issue is there the b&o audio play is not showing in the hidden icons and also I am not getting any message from it when I am connecting headphone into audio jack it means that it is still not in the system

[DavidPK · Accepted solution]

Hi,

Try using Recovery Manager to reinstall your original Realtek HD Audio software - the procedure for using recovery manager to reinstall specific Software and Drivers is detailed in the document on the link below.

Reinstalling Software and Drivers Using Recovery Manager - Windows 10.

After the reinstallation has completed, restart the notebook.

Regards,

DP-K