the mute button for my mic has stopped working after a windows update

[grinnling]

so shortly after a software update the mic button on my f8 key has stopped toggling shortly after my system reboots. or if i use the troubleshooter for my microphone it tells me its muted unmutes my mic and then while the troubleshooter is open and the active page it allows me to toggle the microphone on and off so i know the hotkey works just something is disconnecting it i suppose?

 

my computer is an HP ENVY x360 Laptop - 15m-ee0023dx with the amd ryzen graphics system so ive often had to use the amd auto detect repair tool and it has often fixed my problems but not this time. so its very very frustrating to get to the bottom of this. 

as well ive attempted reinstalling all the audio drivers and it has not helped either

[ub6424]

Hello @grinnling 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before I can say anything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[grinnling]

im sorry why do you need my network adaptors?

[ub6424]

Hello @grinnling 

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@grinnling wrote:

im sorry why do you need my network adaptors?

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In most cases, a Wifi/Bluetooth combo card is installed. I need this information as well.