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‎11-14-2018 05:20 PM

HP Recommended
Product: Example: Pavilion dv6-6c43cl
Operating System: Microsoft Windows 7 (64-bit)

My HP laptop is Pavilion dv6-6c43cl

After formatting the laptop, the mute button is working fine but the light is not turned on. May be the driver is not the right one. Please advise me! Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2018 04:53 AM

HP Recommended

Oh I am so sorrry.

Please try this link.. https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6c00-entertainment-notebook-pc-seri...

I hope your problems solved soon.
Best regards,

Bellmond

View solution in original post

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7 REPLIES 7

‎11-14-2018 06:48 PM

HP Recommended

Have you download and install the driver from HP website?

Go here if you have not, https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6c00-entertainment-notebook-pc-seri...

 

hope it helps.

I hope your problems solved soon.
Best regards,

Bellmond
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‎11-14-2018 07:59 PM

HP Recommended

@Boonandy

 

Install and reboot:

 

https://ftp.hp.com/pub/softpaq/sp56501-57000/sp56929.exe

 

REO

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‎11-16-2018 11:14 AM

HP Recommended

Hi REO51ST, thank you for the file, the driver was installed but it was the same driver and the light still doesn't come on. Sorry

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‎11-16-2018 11:15 AM

HP Recommended

Hi Bellmond, thank you for your help, the link keeps rolling, it doesn't work. Sorry. 

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‎11-19-2018 04:53 AM

HP Recommended

Oh I am so sorrry.

Please try this link.. https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6c00-entertainment-notebook-pc-seri...

I hope your problems solved soon.
Best regards,

Bellmond
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‎11-20-2018 10:05 PM

HP Recommended

Works, thanks Bellmond. The light is now on!

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‎11-21-2018 05:37 AM

HP Recommended

Glad to hear that! 🙂

I hope your problems solved soon.
Best regards,

Bellmond
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