the video stops everytime i connect the headphone to the device and doesn't start anymore

[Gennaro91]

Hey,

i was watching a video and i decided to connect my headphone to the device. as soon as i connected it, the videos stopped and tried to re-load continually but without starting. Then, as soon as i removed the headphone from the device, the video started normally. i tried with different headphones and the same probles has accured. I also did the latest update, restarted the laptop but nothing changed.. Need Help!!

[Echo_Lake]

@Gennaro91

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that video stops when headphones connected HP computer,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• When was the last time it worked fine?
• Have you tried with different browsers?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

The troubleshooting tool can fix common problems with audio playback. Follow these steps to use the Troubleshooting tool:

From the Start screen, type troubleshooting to open the Search charm, then select Troubleshooting from the search results.

1. Figure: Troubleshooting search results

   

2. Under Hardware and Sound, click Troubleshoot audio playback.

1. Figure: Troubleshoot audio playback

   

2. The Playing Audio window opens. Click Next.

1. Figure: Playing Audio window

   

2. A new window opens. Select the device you want to troubleshoot. Then click Next and follow the on-screen instructions.

1. Figure: to troubleshootSelect device

   

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!