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spectre x 360 15df1033dx
Microsoft Windows 10 (64-bit)

there is no sound coming from the left speaker. the rest is ok . i try to change drivers but nothing changed. what should be the problem ?

1 ACCEPTED SOLUTION

Accepted Solutions
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Thanks god i didnt made a factory reset to my laptop. i found solution by my self research and as i see this is a common problem for hp spectre models .. regarding to my problem this video is the solution for the left speaker. there is static electric problem on the mainboard and this video shows the repair.  

 

https://www.youtube.com/watch?v=-r5_CuzXaH8

 

 

View solution in original post

5 REPLIES 5
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@halilipek

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps:

Use the following instructions to open the Component Tests menu in Windows.

  1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

    If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

    selecting Run as administrator

  2. On the main menu, click Component Tests.

  3. Click the plus sign next to each component to expand the selection.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Component tests menu

To run the test, click Audio, and then click Run once. Choose either the speakers or headphones. When asked, enter the number of notes you heard.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hello Echo Lake ,

 

i guess this happend in about a month . by this time there were several windows updates happened. i didnt make any changes rather than these windows updates.... i realize the problem about 2 weeks ago. right spreaker works very good. but i am still not getting any sound from the speaker on the left . i am thinking this is a hardware problem . but i am open to any solution if it will work for me . i wanna hear that bang & olufsen sound on my laptop.

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@halilipek

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Thanks god i didnt made a factory reset to my laptop. i found solution by my self research and as i see this is a common problem for hp spectre models .. regarding to my problem this video is the solution for the left speaker. there is static electric problem on the mainboard and this video shows the repair.  

 

https://www.youtube.com/watch?v=-r5_CuzXaH8

 

 

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@halilipek

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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