touchpad and speakersound

[AHüseyin]

Dear HP Support Team,

Firstly, the speaker sound quality is subpar, particularly when the volume is set to higher levels. Even at moderate volumes, the sound produced is distorted and unpleasant. This issue persists across various media applications, including music, videos, and online calls. As someone who relies on their laptop for multimedia purposes, this problem is highly disruptive and disappointing. Secondly, the touchpad on my laptop has ceased to function entirely.

Looking forward to a swift and effective resolution.

[Elohi_NR]

Hi @AHüseyin,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[AHüseyin]

Product name : HP ENVY x360 2-in-1 Laptop 15-ew0xxx

Product number : 695B0UA#ABA

[Elohi_NR]

Hi @AHüseyin,

Thanks for sharing the details. 

May I know when are you facing this issue?

Did you make any hardware or software-related changes to it?

Press Windows + I to launch Settings, and click on the Troubleshoot option on the right in the System tab. Next, click on Other Troubleshooters to view all the available options. Now, locate the Playing Audio troubleshooter, and then click on the Run button next to it.

If the issue persists, please use a link here: https://support.hp.com/in-en/topic/audio 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[AHüseyin]

Subject: Follow-up on Sound Quality Issue and Service Center Visit Inquiry

Hello Elohi,

I've conducted the test you suggested, and it didn't indicate any apparent problems. However, as I previously mentioned, when playing songs at full volume, the sound produced is distorted and unpleasant.

Furthermore, I'm considering visiting a service center in Istanbul, Türkiye, to address this matter. I feel more comfortable discussing the issue face-to-face and would appreciate your guidance on locating a suitable service center in the area.

Looking forward to your assistance.

[Elohi_NR]

Hi @AHüseyin 

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!