volume keeps going up and down by itself

[bbssaa]

If i have playing music or not i seem to have this problem where my volume goes up and down by itself. If i'm not listening to anything it will say i'm connecting to headphones and disconnecting and the volume goes up and down. Before you ask, no i do not have them connected to a bluetooth device. I am using HP CHROMEBOOK 11-v020nr. I've have seen other laptops that have the same problem and the solutions they gave work for them but none of those laptops are using Chrome OS like I am. Everyone uses Windows so i can't follow the directions they have for those laptops because it's not the same. I've watched videos but none of them are for Chrome OS. I need help please! 

[asmita6658]

Hi @bbssaa

Welcome to the HP Support Community. I'd be happy to assist you with the volume issue. 

Please try these steps - 

Step 1 Turn off chrome extensions -

Turn off your Chrome extensions one at a time, checking each time if your Chromebook is working again. Learn how to turn off extensions

Step 2 Hard Reset -

1.) Turn off your Chromebook.

2.) Press and hold Refresh  + tap Power . 

3.) When your Chromebook starts up, release Refresh .

If the issue still persists, try a Factory Reset - 

1.) Sign out of your Chromebook.

2.) Press and hold Ctrl + Alt + Shift + r.

3.) Select Restart.

4.) In the box that appears, select Powerwash  Continue.

5.) Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.

6.) Once you've reset your Chromebook:

• Follow the onscreen instructions to set up your Chromebook
• Check if the problem is fixed

Note - Factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files. Before you reset, make sure to:

• Sync your information and settings to your Google Account. Learn how to sync your information
• Back up your files on Google Drive or an external storage device. Learn how to back up your files 

The factory reset won't delete any of your files on Google Drive or external hard drive.

Hope this helps! Keep me posted. 

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