volume key(f8 & f9) not working

[Akashshah]

I have one problem my laptop volume is not working  please troubleshoot my this problem

[Alden4]

Hi @Akashshah,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Certainly! Troubleshooting sound issues on a laptop can involve several steps. Here's a step-by-step guide to help you identify and resolve the problem.

1. Check Physical Connections:

   • Ensure that your laptop's speakers or headphones are properly connected.
   • If you are using external speakers or headphones, check their connections as well.

2. Volume Settings:

   • Check the volume settings on your laptop. Look for the speaker icon in the system tray (bottom-right corner) and make sure the volume is not set to mute.
   • You can also adjust the volume using the function keys on your keyboard. Look for keys with speaker icons or volume symbols.

3. Audio Troubleshooter:

   • Windows has a built-in troubleshooter for audio problems. Right-click on the speaker icon in the system tray, select "Troubleshoot sound problems," and follow the on-screen instructions.

4. Device Manager:

   • Open the Device Manager by right-clicking on the Start button and selecting "Device Manager."
   • Look for the "Sound, video and game controllers" section.
   • Right-click on your audio device and select "Update driver." Follow the on-screen instructions.

5. Restart Your Laptop:

   • Sometimes, a simple restart can resolve software glitches causing sound issues.

6. Check Sound Settings:

   • Open the "Sound" settings by right-clicking on the speaker icon in the system tray and selecting "Open Sound settings."
   • Make sure the correct output device is selected under the "Choose your output device" section.

7. Windows Updates:

   • Ensure that your Windows operating system is up-to-date. Sometimes, updates include fixes for various issues, including sound problems.

8. Software Conflicts:

   • Some third-party applications or drivers may interfere with the audio. Try disabling unnecessary startup programs and see if the issue persists.

9. System Restore:

   • If the problem started recently, you might consider using System Restore to revert your system to a previous state when the sound was working fine.

10. Check for Hardware Issues:

    • If none of the above steps resolves the issue, there may be a hardware problem.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support