volume not workig

[mwattigny]

Hey guys, I'm having trouble with the microphone for my camera on my computer. I have tried recording videos using the camera and when I try to play the video back, the sound doesn't work. I have tried changing the settings, but nothing seems to work. any suggestions?

[praveen196 · Accepted solution]

@mwattigny Welcome to HP Community!

Please provide the product number.

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https://support.hp.com/us-en/document/ish_2039298-1862169-16

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[mwattigny]

The product ID is YIN95UA#ABA, and the Model is 15-au123cl

[praveen196]

@mwattigny

Thank you for the update.

I have a few steps you could perform to resolve the issue: 

Remove the audio drivers & Reinstall the original drivers 

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS). 

Increase volume on playback device settings after setting your speaker as the default device. 

For more steps, follow a similar post on the HP forums: click here 

• Perform a hard reset 

• Reset BIOS to defaults 

• Run the Audio test from the HP PC Hardware Diagnostics (UEFI) 

• Update the BIOS 

• Reset your computer 

• Perform an HP System Recovery 

Have a nice day!!