weak sound quality

[Arifamd00]

Dear Sir/Madam,

I am using Hp- Notebook 15-ay542TU, and i am facing issues in sound. when i listen song in other device using headphone sounds feel good, on the other hand when i listen song using same headphone sounds does not feel good (No bass and high pich souund). please tell me which driver I need to install however I have installed latest version of realtek high definition audio driver in my laptop. i  am looking forward from hearing from you.

Thanks,

Moh Aarif,

[Riddle_Decipher · Accepted solution]

@Arifamd00

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand the audio quality is low on the internal speakers and the headphones,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reinstall the software?

Have you install the latest drivers from the HP website? or was it the Realtek website?

(Go to HP and download the drivers, if you haven't: https://hp.care/2B3MVQS )

If you haven't, please remove the software and try downloading and reinstalling the Realtek HD Audio software package on the following link - this should also reinstall the B&o guide:

If the issue persists, please try the below steps to disable the audio compression by B&o:

1. Go to Windows Device Manager > Sound, video and game controllers section.
2. In the list of audio device drivers, look for Realtek High Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
4. Right-click and select Update Driver Software.
5. Select Browse my computer for driver software.
6. Select Let me pick from a list of device drivers on my computer.
7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
10. In the list of audio device drivers in the Sound, video and game controllerssection, you’ll notice that the High Definition Audio Device now displays instead ofRealtek High Definition Audio.
11. At the prompt to reboot, click Yes.
12. Enjoy your music now with no compression

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Arifamd00]

As you mentioned in message about update driver, I did it. my problem has solved now I am enjoying music.

Thanks,

Moh Aarif

[DavidSMP]

@Arifamd00,

I read the post  I am happy that the issue is resolved. Enjoy your music. You deserve it. As @Riddle_Decipher is out for the day, I am responding on is behalf.

Please reach out for any issue regarding your Hp product and we will assist you always.

Take care and have a blessed weekend ahead. 🙂