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‎03-06-2020 01:51 PM

HP Recommended
Product: HPENVYm7-K100
Operating System: Microsoft Windows 10 (64-bit)

Had to have windows reloaded  and now I do not have any sound because of the newer version that was downloade to my Laptop. Is Hp working on a Updated Driver for Version 1909.

3 REPLIES 3

‎03-06-2020 03:09 PM

HP Recommended

@Dynamite123 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


               https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95406.exe

 

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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‎03-09-2020 07:09 AM

HP Recommended

This did not seem to help me with the sound issue

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‎03-09-2020 07:51 AM

HP Recommended

Under Speaker/Headphone Properties Box. Message is Device Configuring has been removed. And troubleshooter say no Audio Serive is Responding

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