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dm1-4016au
Microsoft Windows 7 (64-bit)

I had to purchase the restore DVD's to get the laptop working again.

 

HP did not supply the HP TrueVision HD software within the Restore DVD set (the original WebCam software) but youcam. Now the inbuilt webcam does not work.

 

I have contacted level 2 support at HP without any help (over a 2 week period). I stated the replacment DVD's where wrong but they will have none of that. The drivers website has a small driver update for a "Foxlink webcam" but they will not correct this either. You don't find out the foxlink webcam error until you try to install the update.

 

Can anyone here help?

 

I realise the product is old bit it suited my purpose for training as I used the TrueVision webcam with Skype

 

Thanks Brian

 

 

4 REPLIES 4
HP Recommended
HP Recommended
HP Recommended

The link supplied will not run It says  "This ap has been blocked for your protection" It downloads OK but when I try to run the binay file it will not run.

 

This Ap http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54964.exe

 

 

 

HP Recommended

This software dous not work on dm1-4016AU pc. This is the cyberlink product which was never part of the image software had. But thanks for trying

 

Cheers  Brian

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