why my mic is not working people are unable to hear my voice on hp 14a All Videos Forums Short vi

[JARRIOu]

HP CHromebook 14a-ne0013dx

[Kuroi_Kenshi]

Hi @JARRIOu,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot the problem:

Ensure Microphone Is Not Muted

• Check whether the microphone is muted. You can find the mute/unmute option in the settings or the audio controls of your application.

Check Application Permissions

• Make sure that the application you are using (e.g., Zoom, Google Meet) has permission to access the microphone.
• Go to Chromebook Settings > Privacy and Security > Site Settings > Microphone and ensure the app has access.

Increase Microphone Volume

• Ensure the microphone volume is turned up.
• Go to Settings > Device > Sound Settings and look for the microphone input. Increase the volume if it's low.

Advanced Troubleshooting

Restart the Chromebook

• Sometimes a simple restart can solve the issue.

Check for Software Updates

• Ensure your Chromebook is up to date. Go to Settings > About Chrome OS and check for updates.

Test the Microphone Using Voice Recorder

• Use a voice recording tool to check if the microphone works. This can help identify if the issue is only with specific applications.

Check for External Device Conflict

• If you have any external microphones or headphones with a mic plugged into your Chromebook, ensure they are properly connected or try disconnecting them to see if the built-in microphone starts working.

Factory Reset

If the above steps don't resolve the issue, you may consider a factory reset. However, remember to back up your data before performing a reset.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,