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‎06-26-2016 10:45 PM

HP Recommended

Do you mean restall windows 10?

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‎06-27-2016 11:44 AM

HP Recommended

Thank you very much for answering! But my computer is already the windows 10 when I bought it, it had sound before, just yesterday when I used it and found it had no sound 😞

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‎06-27-2016 12:15 PM

HP Recommended

OK, I will try and will let you know if it works or not 🙂 Thanks a lot!

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‎06-27-2016 09:52 PM

HP Recommended

No-I did not mean reinstall Windows. You can use Recovery Manager to install just drivers/software too.

Reinstalling Drivers/Software> Windows 10

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‎06-29-2016 11:21 PM

HP Recommended

Hooray:smileyhappy: it worked!!! I unstalled the realtek auto driver, restart and  using HP recovery manager, recovery the realtek auto driver,  restart  as you instructed, then bingo! I can hear the sound again:smileyhappy:  Thank you so much @ CheryLG.  Thank you for answering too @umoori

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‎06-30-2016 06:40 PM - edited ‎06-30-2016 06:41 PM

HP Recommended

 

You are very welcome-  great to hear that you have solved the audio issue.

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