I have an x360 14m-dh0003dx with the often mentioned issue - No Audio, red 'X', can't load Realtek Audio drivers. I have completely removed all traces of the drivers and software based on the several threads, but still can't get the Realtek package loaded. Any attempts to manually load the drivers results in a bluescreen. I am running Win10 20H2.
The major difference for me is any attempts to run the Audio Component Test in UEFI result in "Audio Test Cannot be Run on this System" which also throws no error codes, that's the only message.
I am on the latest firmware, latest, BiOS, etc., still no luck. I have also done both a normal restore and cloud restore back to OOB; same issue.
I appreciate your efforts to try and resolve the issue, as we have completed the troubleshooting steps and the issue persists, it could be a hardware failure. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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