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02-04-2021 07:57 AM
Product: x360 14m-dh0003dx
Operating System: Microsoft Windows 10 (64-bit)
I have an x360 14m-dh0003dx with the often mentioned issue - No Audio, red 'X', can't load Realtek Audio drivers. I have completely removed all traces of the drivers and software based on the several threads, but still can't get the Realtek package loaded. Any attempts to manually load the drivers results in a bluescreen. I am running Win10 20H2.
The major difference for me is any attempts to run the Audio Component Test in UEFI result in "Audio Test Cannot be Run on this System" which also throws no error codes, that's the only message.
I am on the latest firmware, latest, BiOS, etc., still no luck. I have also done both a normal restore and cloud restore back to OOB; same issue.
3 REPLIES 3
02-06-2021 01:20 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Run the HP PC Hardware Diagnostics tests to determine whether PC Audio or sound is functioning properly.
- 1. Click on Download button and install the latest HP PC Hardware Diagnostics.
- 2. After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
- 3. The app opens to the main menu. Click Component Tests, then Audio to reveal the available tests.
- 4. Check the test you want to run, and then click the Run Once button. Follow the instructions on the screen.
- 5. If the hardware test Passed, it indicates there is no Hardware Failure. In case, the test Failed, it will display an error code.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
02-09-2021 10:44 AM - edited 02-09-2021 10:50 AM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue, as we have completed the troubleshooting steps and the issue persists, it could be a hardware failure. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
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