Клавиатура работает только в bios но не в системе windows 7

[oTMoroz]

У меня проблема заблокировалась клавиатура, но она работает только в системе BIOS (f10). Но когда загрузилась win7 то клавиатура неработает вовсе даже в сочетании с кнопкой (fn).  Никакой информации на форуме не нашол, кроме той как включить или отключить кнопку (fn).  Помогите решить эту проблему

[kevin-t]

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[oTMoroz]

Keyboard only works in BIOS but not in Windows 7

Product name: DV7 4083cl
Operating system: Microsoft Windows 7 (32-bit)
The problem I have locked the keyboard, but it only works in the system BIOS (F10). But when booted with Win7 the keyboard is not working at all even in combination with button (FN). No information on the forum is not founded, except how to enable or disable button (FN). Help to solve this problem

[A4Apollo]

Hi! @oTMoroz, Thanks for stopping by HP forums!

I understand the keyboard only works in BIOS but not in windows.

Don't worry I will try to help you out.

Have you tried checking with an external keyboard on your PC?

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand Keyboard.

Right click on HID keyboard and click uninstall.

Restarting your PC should automatically install the keyboard drivers.

Check if you are able to use the keyboard.

Refer this article to further troubleshoot keyboard issues.

Let me know if this helps!

Have a great weekend ahead! 🙂

[oTMoroz]

did everything as you said, deleted the keyboard driver and rebooted.... All remained still. External keyboard hooked up (but with her and write) the external work, and built-in klavijatura no.
rebooted pressed f5 on the repaired system as was rekomendovano. The problem remained the same in the BIOS the keyboard works, but the Win7 system NO

[A4Apollo]

@oTMoroz, Thanks for the quick reply.

Kudos to you for trying out the steps.

As you mentioned the external keyboard works fine on your PC.

Try performing a system recovery from F11 and check if it helps.

Refer this article to know how to perform a system recovery.

If the issue still persists after system recovery from F11, Try running recovery using the recovery discs. Please contact HP support for service options.

Link to contact HP.

Let me know how it goes!

Cheers! 🙂

[oTMoroz]

tried a system recovery on f11 everything remained the same... Already looked at the official service list, the nearest is in Moscow. And I'm located in Belarus, Minsk))) made Peace that I will give into the simple service of laptop repair. Today the keyboard is a strange way to work , without making any operations Thank you for the help :robotvery-счастливая:

[Chimney_83]

Hi @oTMoroz, I am the @Chimney_83. It looks like you were interacting with @A4Apollo, but he is out of the office today so I'll take over from here.

Thanks for the reply. If the issue persists even after recovery, please contact our phone support for the service options. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.