100% CPU Load

[Roma2004]

Good day. After buying a laptop (about 4 months ago), the question torments me. This is a very long time in any job. The load does not fall by less than 20%. I am very upset. It is impossible to watch everything in a good mood, access to the camp should be a maximum of 480p and pots. Amd a6-9220, 2.50 GHz, installed the latest drivers from the manufacturer’s website in my case HP. I beg you very much help.

[The_Fossette]

@Roma2004,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the exact issue you are facing with the computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

In case if you are facing issues with the performance please follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06102177

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Roma2004]

I am faced with the problem of a strong laptop load. After buying a laptop, there was no windows on it and I installed it myself (Windows 10) updated all the drivers downloaded from your site to the newest ones and started using laptops in less than 5 minutes as I began to notice lags on it especially when watching videos on the Internet. Then I decided to install older drivers, the problem was not eliminated. I even installed drivers from the amd company, but the problem has become worse.

[The_Fossette]

@Roma2004,

Thank you for the information.

Have you followed the steps suggested in the article in my previous post? If yes and the issue persists, then I recommend you run a system test on the computer to make sure that there is no hardware failure.

Follow the steps in the below artilce to perform a system reset.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Roma2004]

I did everything that you advised me, and also updated the driver through HP Support Assistant to the latest version. But the problem did not dare to video as before slows down.

[The_Fossette]

@Roma2004,

I recommend you perform a reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Roma2004]

I did a reset, reinstalled windows on 10, installed all the drivers using Hp support assistant, but the problem was not solved with the load of the processor, especially when viewing the video, it loads 100%. Could you help me.

[The_Fossette]

@Roma2004,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!