cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Kiwiboy
New member
1 0 0 0
Message 1 of 2
97
Flag Post

14-bp024na boot failure

‎03-12-2021 11:42 AM

HP Recommended
Product: 14-bp024na
Operating System: Microsoft Windows 10 (64-bit)

Hello all, suggestions please:

 

yesterday my notebook blue screened  and I  was then presented with the HP recovery tools, none of which worked and finally I got a disk error on boot.  The HP support assistant recommended using the HP Cloud recovery tool which I have done twice, the error is now: "The recovery attempt has failed. Select one of the following options; Save Log; Details; Retry"    My conclusion is that the 256GB SSD has failed. The machine is 3 years old and I have read that certain HP SSDs fail after about that time.....but who knows... thoughts please?

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,094 34,016
Message 2 of 2
Flag Post

‎03-12-2021 12:05 PM

HP Recommended

Hi:

 

If you got a 24 character failure code then the drive has failed and needs to be replaced.

 

You can try this before replacing the SSD...

 

Make a bootable W10 installer using the media creation tool at the link below.

 

Download Windows 10 (microsoft.com)

 

If W10 won't clean install on the drive, then you can pretty much assume the drive is no good.

 

Below is the link to the service manual where you can find the SSD removal and replacement procedure.

 

HP 14s Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP authorized...

 

Chapter 1 of the service manual indicates that only SATA M.2 SSD's are supported, so don't buy an NVMe one.

 

If you want to buy a 500 GB or 1 TB M.2 SATA SSD, that should be fine.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation