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15-da0060la doesn´t start after replacing ram.

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Microsoft Windows 10 (64-bit)

I added a ram stick following these steps, open the laptop, removing batery, adding ram stick, replace batery close the laptop. The I press the start button nothing happens.


HP Support Agent
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@Erik-15-an001la Welcome to HP Community!


I understand that after adding the additional memory is not working.


Please let us know how much ram you have upgraded. Is that same speed ram you are using.


Please install only old ram and check.


Please perform the memory test.



1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Memory (extensive) test.  


Keep us posted,

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