15-dy1028DWca

[NoBody37]

I have had this notebook for 4 years now. It has been working fine until recently. It crashes a few times everyday. The crashes come all out of the blue. Here is the situation.

The screen suddenly becomes either black with flashing icon size squares, or total black screen with nothing, or dimmed with random color lines flashing. The laptop is not responding at all. I have to cold boot it.

I checked the Event Viewer under the Application tab. There were errors whenever the laptop crashes. The 2 error messages were: WorkflowAppControl with Event ID 65535 and USPAppControl with Event ID 65535 or 0.

I Googled it and found out these apps are related to Brother printer software (which had been working fine for a year). I uninstalled the software. Updated the laptop BIOS to the latest one. The laptop worked properly for a couple of days.

Same situation appeared again. I checked the Event Viewer again. The above mentioned errors were not there. Under the System tab, whenever the crashes appeared, there was a service SECOMN not responding error and A timeout was reached (45000 milliseconds) while waiting for the SECOMNService service to connect.. Not sure if this is the cause of the crashes.

BTW, I had scanned the hard drive with Windows sfc tool and tested memory with Windows Memory Diagnostic tool. All didn't report any problem.

I would really appreciate if someone could help solve this issue.

[Irfan_06]

Hi @NoBody37,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is crashing intermittently.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[NoBody37]

Hi @Irwin6,

Thanks for your reply. I tried to shutdown and start, I was not able to get to the Startup menu after pressing ESC key. I googled about it, some people said the F2 key. I tried it, it didn't work neither. Is there any way to get into this menu?

I googled the HP diagnostic software, there is one that runs inside Windows. Is it the same one? 

Could you please advise? Thank you in advance.

[Irfan_06]

Hi @NoBody37,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support