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A_Chief
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17" Notebook not reaponding

HP 17" Notebook
Microsoft Windows 10 (32-bit)

I tried logging into my notebook today and had nothing but issues.  First it wouldn't bring up my password window.  Then after shutting down and turning back on numerous times I could enter my password, but then would get to the desktop and lockup.  So more shut downs and I now my keyboard does not respond now.  Non of the keys will type anything.  I've tried hard resets, this, that and the other, but absolutely nothing is working.  I have done nothing out of the ordinary prior to these issues, and I'm the only user.   Any ideas are appreciated. 

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HP Support Agent
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17" Notebook not reaponding

@A_Chief,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is freezing, and you are unable to open any application.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a system test on the computer following the steps in the below article to make sure that there is no hardware issue.

 

https://support.hp.com/in-en/document/c03467259

 

If the test pass, then perform a clean boot and test.

 

Here is how it is done.

  1. Click Start, and type msconfig.
  2. Select System Configuration from the search results.

Important If the computer is connected to a network, network policy settings may prevent you from following these steps. I strongly recommend that you don’t use the System Configuration utility to change the advanced boot options on the computer doing this may make the computer unusable.

  1. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services checkbox, and then tap or click Disable all.
  2. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
  3. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
  4. Close Task Manager.
  5. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer. 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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A_Chief
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17" Notebook not reaponding

The_Fossette, thanks for trying, but that wouldn't work as the keyboard is non responsive.  If HP wouldn't try ripping us off for phone support then tech support would have known that.  Since I couldnt wait forever to receive a response, I had to reset the laptop to factory specs.  I have resolved the issue.  Probably never buy an HP product again, but it is what it is......

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HP Support Agent
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17" Notebook not reaponding

@A_Chief,

 

I am glad to know that the issue is resolved.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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