• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2020 01:58 AM

HP Recommended
Product: ZBook 14u G6 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

I've bought new HP ZBook 14u G6 Mobile Workstation last week only. There are 2 issues I want to discuss here:

 

1. It's finger print sign-on not working correctly and very intermittent. Out of 15-20 tries it works only once. And more worried me is, my son's finger print is not setup in this machine but he was able to login using his finger scan. Please help resolve this issue.

 

2. Another issue I am facing is related to a blue screen I am getting everyday. It says "System security has been detected. The BIOS has lost communication with HP Sure Run software indicating..... ". I've attached the screenshot.

IMG_20200803_104244.jpg

Please help resolve these issues.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.