cancel
Showing results for 
Search instead for 
Did you mean: 
Camilo05
New member
5 3 0 0
Message 1 of 6
168
Flag Post

2-in-1 laptop shutting down when rotating

HP Recommended
Pavilion X360 14-Dh0004la
Microsoft Windows 10 (64-bit)

Hello everyone,

My 2-in-1 HP Pavilion x360 14-dh0004la laptop shuts down for no reason when I rotate the screen back from tablet mode to desktop mode. Sometimes it works fine and sometimes this happens. I have executed the HP Support Assistant to update my system with no results, and I can't perform a system restore on the computer back to the date when the computer was working fine. I would appreciate it very much if you could help me! 

Edit: curiously, when the problem happens and I turn the laptop on again, the HP Pen Control app configuration panel always pops up.

5 REPLIES 5
KrazyToad
Retired
Retired
22,744 21,722 1,371 1,398
Message 2 of 6
Flag Post
HP Recommended

@Camilo05

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check in the BIOS and let me know if you face the same issue when rotating the screen

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Camilo05
Author
New member
5 3 0 0
Message 3 of 6
Flag Post
HP Recommended

Thank you @KrazyToad. My BIOS version is F.11. What would be the steps I should follow?

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 21,722 1,371 1,398
Message 4 of 6
Flag Post
HP Recommended

I mean boot the Notebook to BIOS first

 

Shut down the Notebook and upon restarting keep tapping on F10 Key till you enter the BIOS. 

 

Then try rotating the screen and check if the Notebook shuts down in the BIOS

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Camilo05
Author
New member
5 3 0 0
Message 5 of 6
Flag Post
HP Recommended

Hello KrazyToad, I entered the BIOS, rotated my screen and the laptop still turned off.

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 21,722 1,371 1,398
Message 6 of 6
Flag Post
HP Recommended

Since the issue persists in BIOS, this is a Hardware problem

 

Please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation