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‎05-19-2021 10:04 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

My laptop screen just turned black while using and now when I try to reboot it the fan turns on and the caps lock blinks 3.5 times.(3 slow blinks and 5 fast blinks).

What can I do to get it working normally again or at least recover the data from my laptop?

Any help will be highly appreciated

Thank you in advance.

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2021 09:16 AM

HP Recommended

@parag85 

Sorry for the bad news, but according to the HP blink codes, this error means the following:

 

3.5 (blink)
Hardware
The CPU is not detected.
Contact support for repair due to system board or CPU failure.

 

This means the CPU has died or the motherboard has failed -- and fixing that could easily cost more than just replacing the laptop.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎05-20-2021 09:16 AM

HP Recommended

@parag85 

Sorry for the bad news, but according to the HP blink codes, this error means the following:

 

3.5 (blink)
Hardware
The CPU is not detected.
Contact support for repair due to system board or CPU failure.

 

This means the CPU has died or the motherboard has failed -- and fixing that could easily cost more than just replacing the laptop.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎05-20-2021 02:04 PM

HP Recommended

Hi,

Thank you so much for explaining. Will i be able to atleast recover the data? Are there any options left?

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