• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-02-2019 03:31 AM

HP Recommended

Thank you for your reply!


I'm sorry but that outreaches my technical experience.

Do you mean that I should use CL13 memory?

 

Just for info: the notebook comes and runs with DDR4-2400 memory.

Was this reply helpful? Yes No

‎09-02-2019 03:38 AM

HP Recommended

Hi

NO, I mean get some data on what you have.

 

Bye.

Was this reply helpful? Yes No

‎09-02-2019 03:51 AM - edited ‎09-02-2019 08:33 AM

HP Recommended

Edit: deleted repost

Was this reply helpful? Yes No

‎09-02-2019 04:15 AM - edited ‎09-02-2019 05:18 AM

HP Recommended

Hi,

 

I tried to post some screenshots from cpu-z but the post was removed meanwhile. Is this not allowed?

 

Edit: Ok, it was marked as spam and has been removed

Was this reply helpful? Yes No

‎09-02-2019 05:14 AM

HP Recommended

Hi,

 

here are some cpu-z screenshots:

cpu.PNG

memory.PNGslot1.PNG

Was this reply helpful? Yes No

‎09-11-2019 07:01 AM

HP Recommended

Hi

We have exactly the same problem. The laptop is a HP ProBook 470 G5 with Core i7 8550U CPU. The new memory modules are Kingston HyperX DDR4-2666 CL15 HX426S15IB2/16.

Was this reply helpful? Yes No

‎09-12-2019 08:22 AM

HP Recommended

Hi,

 

I don't think you'll find a solution here. I sent the ram back.

Was this reply helpful? Yes No

‎09-12-2019 08:58 AM

HP Recommended

Hi

If the original was a clock rate of 13, and you install RAM with a clock speed of 14 or 15 and it is problematic then returning for a refund is the best choice.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.