3165NGW

[frustrated-58]

Hi,

I have a HP laptop model3165NGW. The internett continually drops out on WI FI. I restart the computer and all goes well and then it drops out at eratic times.

I am again forced to restart the laptop and on the story goes. The laptop is set up to automatically connect to my wifi, that may of occured once.

The laptop itself is horrendously slow in starting up and has nothing on it. There are no viruses or mailware as it has updated and scanned anti virus.

My main frustration is the continual  internett dropp outs for no reason. HP have upgraded the drivers as before it wouldn't even connect to the internett wifi.

If you can help me i'd much appreciate it. Thank you

[DavidSMP]

Hi @frustrated-58,

Good Day! Welcome to the HP forums.:) I understand that you require assistance regarding wireless connectivity issues which keeps dropping. The computer is also running slow. I will be a delighted to assist you. 🙂

Great effort and fabulous description of the issue before posting. Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• When did this first happen?
• Did it happen after a windows or software update?
• Have you tried this computer on a different network like a Wi-Fi hotspot or a library wireless network?
• Please provide the complete model# or product# of the unit and the operating system. I could not locate the computer model with this information.

For starters please run complete system diagnostics on the machine to check if the hardware is fully functional from this link: http://support.hp.com/in-en/document/c03467259

It takes about 2 hours to run. Please follow the option “Testing using HP PC Hardware Diagnostics (UEFI)”

If any component fails, please make a note of the failure code that shows up and contact HP phone support to get the unit serviced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If the diagnostics pass please perform all the steps mentioned in this link for wireless connectivity issues: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...

 Also, for computer’s slow performance please check this link out and perform all the prescribed steps: http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/My-Computer-is-running-slow/td-p...This should do the trick for you.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you. 🙂

 To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

  this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 

Take care now and have a splendid week ahead. 🙂