3F0 hard disk error

[Quincav]

During the start appear this message error "3F0 hard disk error", the hard disk is Intel Optane Memory H10 with solid state storage, I used an usb key with wintogo to access my notebook, but I can see only yhe optane partition, can you help me?

[Max3Aj]

@Quincav, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "Hard Disk 3F0 Boot Device Not Found" error on your HP laptop usually indicates that the system can't detect the hard drive. Here are some steps you can try to resolve this issue:

Hard Reset Your Laptop:

1. Turn off your laptop.

2. Disconnect all external devices and remove the power cord.

3. If your laptop has a removable battery, take it out.

4. Press and hold the power button for about 15 seconds.

5. Reconnect the battery and power cord, then turn on your laptop.

Restore BIOS default settings

1. Turn off the computer and wait five seconds.

2. Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.

3. On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.

4. Press f10 to Save and Exit.

5. Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?

6. Follow the prompts to restart your computer.

Please try updating the BIOS 

Run HP Hardware Diagnostics:

1. Turn on your laptop and press the Esc key repeatedly until the Startup Menu appears.

2. Press F2 to open the HP PC Hardware Diagnostics menu.

3. Select "Component Tests" and then "Hard Drive."

4. Run the "Quick Test" and follow any on-screen instructions.

Please follow this document to perform the subsequent steps - HP PCs - Hard disk 3F0 boot device not found error | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Quincav]

Thank you very much for your attention, I have tested this solution but didn't work

Any other suggestion?

[Max3Aj]

Thank you for your response @Quincav, 

Please follow these steps, 
Open the Component Tests menu when Windows won't start

• When Windows won't start, use the following instructions to open the Component Tests menu.
• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
• On the main menu, click Component Tests.
• The Component Tests menu is displayed.
• Your Component Tests menu might be different, depending on the components installed on your computer.

Perform hard drive tests in HP PC Hardware Diagnostics

HP PC Hardware Diagnostics provides multiple tests to test the hard drive on your computer and confirm hardware failures. First, run the Quick Test (two to three minutes). If the Quick Test does not find a problem, run the Extensive Test (two hours or more). It can run once or loop until an error occurs.

• On the Component Tests menu, click Storage > Quick Test.

• Click Run once. The Quick Test begins.

• If the computer has more than one hard drive, select the drive to test. To test all the hard drives, select Test All Hard Drives.
• When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.
• If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
• If the hard drive fails a test, click Troubleshoot.
• Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.

Restore BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.

1. Turn off the computer and wait five seconds.
2. Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.
4. Press f10 to Save and Exit.
5. Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support