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Munksoe
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3F0

Spectra x360
Microsoft Windows 10 (64-bit)

No matter what I tried, no hard drive found. Any idea?

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HP Support Agent
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@Munksoe
Thank you for posting on the HP Support Community.

 

The 3f0 error code indicates an issue with the HDD-Hard Drive. I recommend you perform the following steps to isolate the issue and arrive at a fix:

Firstly, let's perform a Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next: Restore BIOS default settings.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. (If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
  5. In the Component Tests menu, click Hard Drive.
  6. Click the Quick Test.
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

Munksoe
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3F0

Thanks. Very good reply. I found that the problem is periodic. When it happens that laptop can not find the booth disc, it can not perform F11 - factory reset, HD check or anything to do with HD - as there is no HD to be found.

I guess that it has to do with unstable physical connections - may be bad welding or similar. After 50 to 100 retry of a start-up, I sometimes might be lucky that HD is finally found. Now it is working - maybe a little while more - until "blue screen" turns into "black screen with the "booth disc not found". Now I stress the laptop as little as possible - keep it on in sleep-mode until I decide for a new laptop - I hope that this is not a common problem with Spectre as I plan for a new one. Thanks anyway. 

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@Munksoe

 

Have you tried re-seating the storage drive? 

 

Please provide the exact model name of the computer and I can share the steps to re-seat the drive. 

 

Thanks!

Asmita
I am an HP Employee

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Munksoe
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3F0

Serial: 5CD70649YK

Product: 1AN90EA#UUW

HP Spectre x360 Convertible 13-ac0XX

 

Thank you very much

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@Munksoe
Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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