A black screen with error: Boot Device not Found

[Vik7299]

I am getting a black screen on startup with an error:

Boot Device Not Found

Please install an operating system on your hard disk.

Hard Disk (3F0)

I have tried:

Loads defaults.

Reseating the hard disk.

Quick Hard drive check, extensive Hard drive check both the tests have been passed.

Memory test too has been passed.

Is there any other solution to resolve this issue?

Thank you!

[praveen196 · Accepted solution]

@Vik7299 Welcome to HP Community!

I understand that you are getting no boot device found.

Please follow the below steps to identify and resolve this concern: 

Step 1: Perform a hard reset 

HP Notebook PCs - Performing a Hard Reset or Forced Reset 

Step 2: Restore BIOS default settings 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4) 

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here) 

Step 5: Perform an HP System Recovery 

  

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions: 

Click here for instructions. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[mmrubio7]

None of those options work for me either. Still getting a operating system not found and can't find a video for reseating on a non removable battery

[Vik7299]

@Praveen196 Thank you for the reply. I tried these steps but still was getting the same error so I have installed Windows on a new drive and using the old one externally to access my data.

Thank You.

[mmrubio7]

How were you able to install windows on a new drive if your computer doesn't work? I thought I had backed up windows and everything on to my external hd but when I tried that route it told me no operating system to load could be found on the drive

[praveen196]

@Vik7299 

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!