A/c adapter and battery issues

[royrokit]

Sometimes my a/c adapter works to start up and sometimes not. Sometimes my battery works to start up and sometimes not. Sometimes they work together to start up and sometimes not. I get a black screen or freeze when they do not. These are new: Hp adapter and battery designed for my particular Notebook from HP. I have tried the uninstall of a/c adapter and battery in Device Manager, both in Safe Mode and Normal Windows. No difference. I don't have and Hardware issues that are to be seen. Everything in Device Manager is listed as working properly with no yellow marks. I don't have any third party apps. This is a fresh install of Windows 11 with all HP drivers meant for my system. HP Diagnostics says a/c adapter and battery passed with the test. The battery has been calibrated and still the problem persist. As I say, sometimes it will start right up with both or one connected and sometimes not, Sometimes when the battery gets to 20% and I plug in the adapter, everything keeps working fine, and then sometimes when I do, it freezes with no black screen, but does not have functionality. Perplexing. Maybe someone has some idea what's happening here. I've tried reloading and recovering BIOS numerous times and it doesn't make any difference. Do I have a board problem? Any help would be greatly appreciated.

[Echo_Lake]

@royrokit

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 

Let's try these steps to resolve the issue: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[royrokit]

Thanks for the post, but I've tried that so many times and it doesn't help any at all

[Echo_Lake]

@royrokit

Thank you for posting back.
 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.

[royrokit]

I mentioned in my original post that I have tried this and numerous other solutions and none worked. I am seeking a solution.

[Echo_Lake]

@royrokit

Thank you for posting back. 

That's unfortunate. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

[royrokit]

I fail to understand why the response to everyone who may have this similar problem is what you just posted. Does HP not have the expertise to help solve problems with their products? Are we to rely on the Chinese now, because it seems that all that an HP employee is given is basic ideas that don't work, and once that is tried, and usually fails, the customer is usually referred to creating a support ticket.  Give me a break. A lot of customers who come to this forum are not still under warranty, so they seek help here, but, I'm beginning to think this is only a lure to get you to paid support. Money,Money,Money.  Ever give consideration to helping customers resolve their problems? It just might make someone buy another HP product, instead of thinking they are the worst on the market. Support Agent? Right!