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‎02-14-2019 12:59 PM

HP Recommended
Product: HP Notebook - 15-ac109na

My laptop/notebook, keeps freezing up every so often for a few seconds/minutes and it's becoming annoying if I am typing, gaming, etc.

I have done the Fast Test with the HP PC Hardware Diagnostics for Windows app. It came up straight away that the 'Short Drive Self-Test' had failed, I'm new to problems with technology, all I know is how to work these things. But, I don't know if the freezing is something to do with this. I tried looking for more information and it says there's something with the hard-drive and that it is supposedly critical. I'm not sure on what to do. Will I have to back up my personal files to a flash drive or external hard drive soon if I do need to replace the hard-drive? 


 
1 REPLY 1

‎02-15-2019 01:51 AM

HP Recommended

Hi

"Will I have to back up my personal files to a flash drive or external hard drive soon if I do need to replace the hard-drive? "

I believe so.

 

You should create Backups and Recovery Media for the inevitable failure of the Hard Drive.

Research an alternative drive, for gaming an SSD may be preferable.

 

https://support.hp.com/us-en/product/hp-15-ac100-notebook-pc-series/8499326/model/8903300/manuals

 

If in doubt please ask.

 

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