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Anton_Muzy
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Message 1 of 4
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Solved!

A media driver your computer needed is missing

HP Recommended
HP Pavilion 14dv0002ua
Microsoft Windows 10 (64-bit)

Hello there.

During Windows 10 installation from USB, I receiving the message that there is no driver your computer needed is missing.

I tried to look via diskpart>list disk it shows just USB flash memory with Windows set up files.
I see that the solution is might be to change rada to achi in Bios. However, there is no option to do it in BIOS....

Where I can find drivers or solutions to fix it? 

Thank you!  

1 ACCEPTED SOLUTION

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Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,092 34,016
Message 2 of 4
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HP Recommended

Hi:

 

W10 does not have the storage controller drivers needed to see the drive on notebooks with the Intel 11th gen core processors.

 

You need to add the storage drivers during the W10 installation...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

18.0.3.1148

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111660.exe

 

There is another thing I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111660), and copy that folder to your USB flash drive, and continue with the instructions.

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,092 34,016
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

W10 does not have the storage controller drivers needed to see the drive on notebooks with the Intel 11th gen core processors.

 

You need to add the storage drivers during the W10 installation...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

18.0.3.1148

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111660.exe

 

There is another thing I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111660), and copy that folder to your USB flash drive, and continue with the instructions.

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Anton_Muzy
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Message 3 of 4
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HP Recommended

Hi Paul,

Thank you! 

It works!

 

 

 

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Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,092 34,016
Message 4 of 4
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HP Recommended

You're very welcome.

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