ACPI BIOS ERROR (blue screen) on startup

[Corbomite1]

I recently purchased a new HP Notebook - 14-an010na. When powering on, the HP logo appears and Windows appears to be starting but then a blue screen appears with the message ACPI BIOS ERROR. The system then performs an automatic restart and Windows starts successfully. On analyzing the relevant dump file, it states the problem is caused by the driver ACPI.sys (ACPI Driver for NT).

I have performed a hard reset and also re-installed the latest BIOS from HP but the blue screen continues to appear. This is not preventing me from using the notebook but it's prolonging the startup time which is cumbersome.

What are the best steps to troubleshoot/solve this error?

Thanks

Further info:

Caused by driver: ACPI.sys

Caused by address: ACPI.sys+46ec4

File Description: ACPI Driver for NT

Crash Address: ntoskrnl.exe+1a9690

[Riddle_Decipher]

@Corbomite1

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

As I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message,

I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

• In Windows, search for and open View advanced system settings.
• In the Advanced tab, under Startup and Recovery, click Settings.
• Under System Failure, remove the check mark next to automatically restart, and then click OK.
• Restart the computer to apply the change.
• The computer no longer restarts automatically when a blue screen error occurs.

For more details: click here

​​Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Corbomite1]

@Riddle_Decipher Thanks for the feedback. The blue screen is actually not appearing any more but if it happens again I'll be sure to follow the steps you recommended.

Cheers

Corbomite1

[Riddle_Decipher]

@Corbomite1

Thank you for responding! I'm glad it's working for the time being,

Please keep your device under observation, take your time and get back to us with the results,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a great day, ahead.

Have a great day!