ACPI_BIOS_ERROR

[SathishkumarRam]

I have a HP Pavilion Notebook 15-ab138no with Product number: T9Q88EA#UUW and Processor Type: AMD A10 Extreme Edition Radeon R8, 4C+8G. Operating system: Windows 10
I am getting Blue Screen with stop code: ACPI_BIOS_ERROR.
1. I tried to rollback BIOS. It went 100% but stayed there forever. After 5 hours, restarted the laptop still with same issue.
2. Then I tried to update BIOS and getting a message "The selected BIOS image was not available. You may select an alternate image file or cancel the update".
3. Then I tried downloading BIOS from official HP Support site but could not find now.
4. Tried to Reset BIOS to Default Settings by pressing F10 during booting. “Load Setup Defaults” and performed "Save and exit."

Nothing worked and any help would be much appreciated. Thanks a lot for your time and effort

[Max3Aj]

@SathishkumarRam, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be to deal with a persistent ACPI_BIOS_ERROR on your HP Pavilion Notebook 15-ab138no. You've already tried several good steps, so let's build on that and try a few more targeted solutions.

Perform a Hard Reset

This clears residual power and resets hardware connections:

• Power off the laptop.
• Disconnect the AC adapter and remove any external devices.
• Press and hold the Power button for 15 seconds.
• Reconnect the AC adapter (without peripherals) and try powering it on.

Attempt BIOS Recovery Using Key Combination

HP laptops support a built-in BIOS recovery method:

• Turn off the laptop.
• Press and hold Windows + B keys, then press and hold the Power button for 2–3 seconds.
• Release the Power button but continue holding Windows + B for another 10 seconds.
• If successful, the BIOS recovery screen should appear.

If that doesn’t work, try the same with Windows + V instead of Windows + B.

Create a BIOS Recovery USB Drive

Since the BIOS update isn't available directly on the support page anymore, try this workaround:

• On another working PC, go to the HP Software and Driver Downloads page.
• Enter your product number. 
• If BIOS is not listed, try selecting Windows 8.1 as the OS (sometimes older BIOS versions are listed under previous OS versions).
• Download the BIOS update utility and create a recovery USB using HP’s instructions: HP BIOS Recovery USB Creation.

Reset BIOS Settings Again

You’ve done this, but just to confirm:

• Press F10 during boot to enter BIOS.
• Select Load Setup Defaults.
• Save and Exit.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[SathishkumarRam]

I started to get "Blue screen of death issue with stop code: ACPI_BIOS_ERROR" after updating Insta360 STUDIO windows software(https://www.insta360.com/download/insta360-x3) which requested for restart after its update.

1. Perform a Hard Reset - Didnt work

2. BIOS Recovery Using Key Combination

3. Reset BIOS Settings Again using Load Setup Defaults.

During all these BIOS updates, ends up at Blue screen of death with below error code

"Recovery. Your PC couldn't start properly. 

After multiple tries, the operating system on your PC failed to start, so it needs to be repaired.

Error code: 0x0000001

You'll need to use recovery tools, if you dont have any installation media(like a disc or USB device), contact your PC administrator or PC/Device manufacturer." 

4. Create a BIOS Recovery USB (from another PC). I could not find the software or driver for my product. It says "There is no software or driver available for the product."

Really appreciate your help here.

Best regards,

Sathishkumar Ramasamy

[Max3Aj]

@SathishkumarRam, Thanks for the detailed update. Since the ACPI_BIOS_ERROR and now Error code: 0x0000001 appeared after installing the Insta360 Studio update, it’s likely that the update triggered a conflict with your system’s firmware or drivers. Let’s go step-by-step to recover your system.

Create Windows 10 Installation Media (Recovery USB)

Since your system can’t boot and BIOS recovery didn’t work, we’ll use a Windows recovery USB to repair the OS:

• On another working PC:
  • Go to the official Microsoft site: Download Windows 10
  • Click “Download tool now” under Create Windows 10 installation media.
  • Run the tool and choose “Create installation media (USB flash drive)”.
  • Use a USB drive with at least 8 GB capacity.

Boot from the Recovery USB

• Insert the USB into your HP laptop.
• Power on and immediately press Esc repeatedly until the Startup Menu appears.
• Press F9 to open Boot Device Options.
• Select the USB drive and press Enter.

Use Recovery Tools

Once booted into the Windows installer:

• Click “Repair your computer” (bottom left).
• Go to Troubleshoot > Advanced Options:
  • Try Startup Repair first.
  • If that fails, go to Command Prompt and run:
    bootrec /fixmbr 
    bootrec /fixboot 
    bootrec /scanos 
    bootrec /rebuildbcd
  • Then restart and check if the system boots.

If Still Failing – System Restore or Reset

• From the same Advanced Options menu:
  • Try System Restore (if you had restore points).
  • Or choose Reset this PC (you can keep files or remove everything).

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[SathishkumarRam]

Hello HP Support team,
I tried your solution and please find the status of each steps
1. "Create Windows 10 Installation Media (Recovery USB)" - Done
2. "Boot from the Recovery USB" - Done
3. Then I am getting the same error "Blue Screen of death with stop code: ACPI_BIOS_ERROR." followed by below error
"Recovery. Your PC couldn't start properly.
After multiple tries, the operating system on your PC failed to start, so it needs to be repaired.
Error code: 0x0000001
You'll need to use recovery tools, if you dont have any installation media(like a disc or USB device), contact your PC administrator or PC/Device manufacturer."

With above errors, still laptop didnt boot and hence could neither use Recovery tools nor System Restore/Reset.

Any help is much appreciated. Thank you for your time and response.

Best regards,

Sathish kumar Ramasamy

[Max3Aj]

@SathishkumarRam, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

[SathishkumarRam]

Thanks a lot Max3Aj for your efforts.
The provided solution is to fix the issue without affecting the existing data. Is there a way to reinstall OS where the existing data can be deleted/lost.