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‎08-03-2020 04:34 AM

HP Recommended
Product: HP Envy 24-n010hk

Hello everyone, I have an HP ENVY AIO. Recently I did a system recovery and when I update the integrated graphics driver, the computer freezes. I turned off the AIO by holding the power button but when I try to turn it on again, the power lights on and the internal fan spins. However the screen remains black, it does not post and did not enter windows. I swapped the CPU, memory, and SSD but no luck. I suspect this is a bios related issue but I could not find the HP BIOS Update Utility to create a bootable USB. What should I do now? Thanks!

1 REPLY 1

‎08-05-2020 07:15 AM

HP Recommended

@CTF830

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04126730 to perform a BIOS Recovery

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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