• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-17-2021 04:06 PM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

When the computer turns on it was going to a blue screen that required the Admin or Power On password.  I followed the instructions I found to fix this on YouTube which meant clicking Enter 4 times until the system locked and provided a code (79474704).  I was hen instructed to go to BiosBug.com and enter the code.  I was then going to receive a new code that would be input into the Admin Password or Power On Password box and turn off the password.

 

Unfortunately, the code provided at BiosBug.com does not work on my laptop, so now it is permanently disabled.  I can't even get to the bios to try to fix the issue there.

 

Any ideas how to get beyond the password box and into the BIOS so I can try to defuse the password?

 

Thanks

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.