Administration locked out of my HP-f387wm please help!

[Qshank]

Hello I recently purchased a used HP 15-f387wm from a friend and I turned it on and it immediatly asks for the administration password. I asked my friend and he said he never put one on there and it has just been sitting in storage according to him and he was the only owner. I read some of the other discussions on here and I entered the wrong password and it gave me the code=A  [AC34FB9C] is there anyone who can help me please!?   

[IT_WinSec]

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@Qshank wrote:

Hello I recently purchased a used HP 15-f387wm from a friend and I turned it on and it immediatly asks for the administration password. I asked my friend and he said he never put one on there and it has just been sitting in storage according to him and he was the only owner. I read some of the other discussions on here and I entered the wrong password and it gave me the code=A  [AC34FB9C] is there anyone who can help me please!?   

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Hello @Qshank

Welcome to the HP Support Community. Thank you for posting.

Your laptop is producing a code which may be stored in RAM as a 'one off' and will probably be re-calculated after a reboot. You may still be able to remove the BIOS/power on password from the machine by removing the RTC cell/battery. However, it might be on not a very good place in your PC (place, not so easy to access).

It is recommended that you contact HP Support and ask them for the BIOS password removal:

>> https://support.hp.com/us-en/contact-hp

>> https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope this helps.