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Message 1 of 2
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Administration password problem

HP Recommended
Example: Pavilion

Every time I turn on my laptop I get a blue bar asking: Enter Administrator Password or Power On Password. I've checked other forums with this issue and the system disabled message I get is [i 62498837]
but the default bios for that code ( from ) does not work. I cant take the battery out because i dont have the neccessary tools. I'm at my witts end and need this issue solved immediately.

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Message 2 of 2
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HP Recommended



There are no posted codes that will allow you to bypass passwords; they simply no longer exist.


That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

We are not permitted to assist in resetting passwords due to HP Policy.
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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