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‎10-25-2020 08:41 AM

HP Recommended
Product: Example: Pavilion

Every time I turn on my laptop I get a blue bar asking: Enter Administrator Password or Power On Password. I've checked other forums with this issue and the system disabled message I get is [i 62498837]
but the default bios for that code ( from ) does not work. I cant take the battery out because i dont have the neccessary tools. I'm at my witts end and need this issue solved immediately.

1 REPLY 1

‎10-25-2020 11:32 AM

HP Recommended

@Kamrul3 

 

There are no posted codes that will allow you to bypass passwords; they simply no longer exist.

 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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