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OwenE Student
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Administrative Password or Power On Password

15-ay014dx
Microsoft Windows 10 (64-bit)

When I turn on my laptop, I’m getting a small blue screen that says “Enter Administrative Password or Power On Password.”  I’ve tried the usual login password and my Microsoft password, neither worked.  I’m not aware of an administrative password or a power on password.  How do I get into my laptop?

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Solved!

Administrative Password or Power On Password

@OwenE

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

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