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CowboyFrank
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Administrative or power on password

HP 15ac121dx

When i turn on my laptop i get a black screen with a blue banner asking for admistrator or power on password. I never set a power on password and all other passwords i have tried just bring up a invalid password banner. How can i fix this?

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CowboyFrank
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Administrative or power on password

Few more details. After 3 false entries i got a system diabled banner. Code is 50511872

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Administrative or power on password

@CowboyFrank 

I know we used to provide Disabled Bypass Codes -- but we don't do that anymore.

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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CowboyFrank
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Administrative or power on password

So in other words, the laptop that i spent a good deal of money on, and has randomly started doing crazy stuff, is going to cost me more money to be able to use. Great customer support. Nothing against you personally WAWood. I understand that it was not your decision.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation