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Locked

‎07-20-2024 07:25 AM

HP Recommended
Product: HP Pavilion dv6-6c10us Entertainment Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

When I turn on my laptop it asks me for the administrator password or power on password and I have no idea what it is. After 3 attempts I get a system disabled 71371754 message. I watched a video on YouTube statimg there is some link in this message that will allow me to change the password, but I have no idea how to access that link since all I get is the password request and then the error messages. How can I get past this so that I can upgrade the software ony laptop? My warranty has expired since I have had this laptop since 2012.

Category:
1 REPLY 1

‎07-21-2024 09:28 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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