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Locked

‎05-21-2020 06:51 PM

HP Recommended
Product: 17-x051nr
Operating System: Microsoft Windows 10 (64-bit)

Laptop was just recently updated (idk if it was Windows updates or HP updates)

Either way, after reboot i get a black screen with a blue box that says Enter Administrator Password or Power on Password.

I did NOT enable a BIOS password nor do I ever want one.

 

How can I make this go away? I cannot access any of my files at all.

This is a pretty astonishing problem with these HP consumer laptops.

 

System Disabled

[ i 75655687 ]

-Already tried removing CMOS for 1 hour, discharged static by holding power button while the main battery is removed.

-Rebooted to try again but message is still there.

 

Help!

 

Kind Thanks,

 

ChadErchyse

1 REPLY 1

‎05-21-2020 07:06 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

This topic is going to be locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

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