Administrator or bootup password

[Krappies]

Good day

I had bought a HP 255 G8 laptop for my cousin, Unfortunately she passed away 2 weeks back. My brother in law are trying to access the laptop but keeps coming up with blue block say enter Administrator or power up password. I have followed the steps to try and get the disabled code to try it that way but it don't give me a disabled code only say push power button to shutdown.

Any help will be appreciated as we need to get document and stuff from the laptop

[WAWood]

The best way to get files from the laptop is to remove the internal drive and hook it up to a working PC using an adapter.

I wish we could help you with the password -- but we're not allowed to, since we have no way from here to verify ownership of any computer.

Therefore, according to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

To get help resetting the password on your product, you have to Contact HP support in your region using the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html