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Niveksille69
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Message 1 of 2
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Administrator password or power on password

HP 255 G5
Microsoft Windows 10 (64-bit)

My son recently "attempted" to update his notebook only to be locked out of the Laptop altogether. We  now receive the message at bootup "Enter administraor password or power on password". I have tried several solutions from around the web, but to no avail. The system disabled message is  i 55089750. Any help would be greatly appreciated. Thanks!

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Message 2 of 2
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Flag Post
HP Recommended

Administrator password or power on password

@Niveksille69 

I know we used to provide Disabled Bypass Codes -- but we don't do that anymore.

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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