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twon59
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Message 1 of 3
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Administrator password

HP Recommended
Hp stream 14-ax040wm

I cant enter my bios menu a blue screen pops up asking for a administrator password. Is there a way around this or how can i obtain the password? I just recently purchased this off someone.

2 REPLIES 2
WAWood
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@twon59 

This is why I advise against buying used laptops from individuals ... 

 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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BiancaS
Retired
Retired
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Message 3 of 3
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HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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