• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Victus Gaming Laptop 15-fb0045AX
Microsoft Windows 11

Bought a laptop 2 months out of warranty and upgraded with new large SSD and 32gig new RAM. Reinstalled Windows but after latest F.18 BIOS update on Windows 11H2, the laptop give a black screen after been switched off.  When you press the power button, the ligth goes on and stay on with a black screen. After hard reset it goes into auto power on for 20sec and then off for 5 seconds and then on by itself again for 20sec and keep looping this. After many hard resets and leaving it on loop, the blue Checksum Error 502 appears and it actually boots.  The time is completely out after each time this happens.

I tried rolling back the BIOS but it updates itself to F18 each time I restart.

When the laptop goes to sleep, it does not wake again and hard reset needed.

Please help with a fix.  

1 REPLY 1
HP Recommended

The old SSD will have an earlier copy of the BIOS assuming it is the original SSD.

 

Try the Window key + B and see if you can load from the older SSD

 

https://support.hp.com/id-en/document/ish_3966820-3438449-16

First part of "3" 

 

If that does not work then try the USB method (2nd part of 3) and F17 bios

https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147176.exe

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.