After Bios update, select proper boot device message loops. I cannot get past it

[Kai48]

After updating the bios via HP Assistant, I am now asked to select a proper boot device.
Everything was working fine before.
Now I cannot get past that screen, no matter what I try.

Bios is F.64

I have already loaded bios defaults and have changed the boot order - no success

I have done system diagnostics- passed at both levels 

What else can I do to regain access?

[Gaya1239]

Hi @Kai48,

Welcome to the HP Support Community

I understand you are looking for a HP Notebook - 17-Ca1009ng  Bios update error proper boot device message loops Not to worry I will help you to get a resolution to resolve the issue

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2 BIOS 

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Update the drivers

• click here and follow the troubleshooting steps  HP Notebook PCs - Recovering the BIOS (Basic Input Output System) (Scroll Down go to Manually recover the BIOS  you can see the key combinations )

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gaya1239]

@Kai48,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

[Kai48]

Hi @gaia1239, sorry for the delay.
Unfortunately your proposed solution did not work.
I went through all steps, but the computer was unresponsive. For example, no flashing of the screen anything like that.

Every restart attempt just brought up the same message again.

[Irwin6]

Hi @Kai48,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an hardware issue with your Laptop and may need repair. 

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support