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Jimbo-ish
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Message 1 of 4
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After Windows update, BIOS update loops

HP Recommended
HP Pavilion - 15-cw1507sa
Microsoft Windows 10 (64-bit)

https://www.youtube.com/watch?v=td6_ZiXo2C0

 

I'm not sure what caused this, I was doing a fairly standard Windows Update and hadn't noticed a BIOS update as part of that, but as soon as the laptop rebooted it persistently loops as shown in the video.

 

None of the suggested keypress combinations to bring up a BIOS menu works.

 

In order to shut-down this loop I have to press & hold the power button as the loop gets to the final screen.

 

I've tried creating a bootable BIOS update USB stick, using a Toshiba laptop, the downloaded file extracts the utility executable but the utility executable will never start.

3 REPLIES 3
KrazyToad
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Message 2 of 4
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HP Recommended

@Jimbo-ish

 

Welcome to HP Support Community


I would like to help

 

Please try a BIOS crisis recovery and let me know it works

 

Link: https://support.hp.com/ca-en/document/c02693833


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Jimbo-ish
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Message 3 of 4
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None of the key combinations make any difference and the BIOS_Update appliction doesn't run on the only other computer that I have that uses Windows 10.

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KrazyToad
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Thanks for keeping me posted

 

At this point i suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you

KrazyToad
I Am An HP Employee

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