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Ysp867
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Message 1 of 2
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After a drop I have a black screen with message boot device not found

HP Recommended
Pavilion notebook

Pavillion notebook  it fell off the desk and won't boot up.  Black screen with boot device not found.  Ran diagnostics available and hard drive long check failed

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Prométhée
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Message 2 of 2
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HP Recommended

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box


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