After a drop I have a black screen with message boot device ... - HP Support Community

Ysp867 · ‎05-14-2021

Pavillion notebook it fell off the desk and won't boot up. Black screen with boot device not found. Ran diagnostics available and hard drive long check failed

Prométhée · ‎05-15-2021

Hello

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

After a drop I have a black screen with message boot device not found

Create an account on the HP Community to personalize your profile and ask a question