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‎10-31-2023 09:18 AM - edited ‎10-31-2023 09:19 AM

HP Recommended

I have a HP Pavillion G6 laptop that had an update on Saturday. When I turned it back on, on Sunday,  I tried to enter my password to open the computer & the only thing that was working were the #'s at the top of the keyboard. I had to use the on-screen keyboard to log in. When I was finally able to get into the laptop - I noticed only a few letters were working. So I went into the Device Manager to see what was going on. There was only 1 driver in there - The one for the 'plug-in' keyboard. I checked to see if the HID keyboard was hidden somewhere & it was nowhere to be found. I shut down the laptop hoping maybe there was a glitch & - nothing. I even reset the laptop to 'Factory Fresh' - Nothing... It's like the whole driver got deleted. Is there any way to re-install one? Thank you in advance!

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